Returns & Exchanges

Return Policy

**Our Shipping Policy has been extended to 30 days during the Stay At Home Order. – All orders placed between April 1st, 2020 & May 31st, 2020 are subject to the 30 day return extension. All other return policy rules are standard**

 

True 2 Size Shoes has a 7-day return policy. No refunds, only store credits are given. All returns must be received within 7 days of the original delivery date. Returns received more than 7 days after the original delivery date will not be eligible for a store credit and will not be returned to the customer. If you are in need of a different size, please return your items and place a new order. 

All returns must be completely unworn, in new condition, and will be thoroughly inspected upon return. If there are signs of wear and tear, we will not provide a store credit. Apparel must still have tags attached and will not be accepted if they are deemed “dirty.” Shoes must be returned in the original shoe box. Please pack the shoe box inside another box or package as the original shoe box must be returned undamaged and without any postage. Please note, shipping costs are non-refundable. Customer is responsible for return shipping cost.

All Black Friday, Promotions, Give-Aways & Prizes, Cyber Monday, Small Business Saturday, International purchases, Sale items, Clearance items, Surprise Box Sale Items, and $30 and below purchases are final sale and non-refundable

Please enclose a completed return form (www.true2sizeshoes.com), including your order number and rationale on the return package. Returns that do not include a completed return form with your order number will not be accepted and will be returned to sender. Please allow 7-10 business days to process store credits once we receive the return(s). Store credits will be emailed as a store credit code to the customers email address on file. To complete a return, please fill out the return form and ship the return package to the following address:

True 2 Size Shoes LLC
PO BOX 8039

Grand Rapids, MI 49518

 

Terms & Conditions

We inspect all returns and reserve the right to deny or refuse a full credit based on the return’s condition. Returns that do not match the criteria in the Return Policy above are subject to denial, and/or a 20-50% restocking fee if the return goes into a dispute.  Please consider delivery confirmation/shipping insurance for your return package, as True 2 Size Shoes is not responsible for returns until the returns are received in our warehouse.

By purchasing from True 2 Size shoes, you accept these terms and conditions.